Bookings

1. All bookings, purchases, class changes & cancellations are to be made by the client on their personal account on The Park Pilates Online Bookings Page.

2. A minimum of 2 members are required for a group class to run. If a class is to be cancelled you will be notified via email or text message up to 2 hours prior to the scheduled session.

3. Payment must be made prior to your booking on the online bookings system. To book your session you must have a valid class pack or purchase the class at the time of the booking. Once your payment is made and the booking is secure you will receive an email confirmation.

4. Clients late to class may be refused entry into class. Warm-up is mandatory for safe exercise practice. If the warm-up is missed the instructor has the right to refuse participation to the booked class. If you are late to a Private Session the session will not be extended and the session will end at the scheduled time.

5. It is required for all clients (beginner to advanced) wishing to book into Dynamic Reformer classes to undertake at least 1 Open Level Reformer Class before taking Dynamic Reformer classes.

6 Hour Cancellation policy

1. Due to small classes with high demand waitlists we have a strict 6 hour cancellation policy at The Park Pilates that applies to all classes and private bookings.

2. All cancellations are to be made by clients on their account before the 6 hours cancellation policy is active.

3. Cancellations made by the client on their account before the 6 hour cancellation policy will receive their class back.

4. Cancellations made within 6 hour cancellation period will be forfeited. No refunds, transfers or account credit will be granted and no access to the booking will be available to clients and staff to make changes.

5. If you cannot attend your class after the 6 hour cancellation policy is active it is the clients responsibility to notify the studio of your absence so clients on the waitlist have the opportunity to join the class and the instructor is aware you will not be attending.

6. No shows and unexplained absences will not only forfeit the session they will receive a No Show penalty on the account. Any client reaching 3 No Shows or absences will be black listed and no long able to book classes at or affiliated with The Park Pilates 

Age Limits

1. Group classes are suitable for persons over the age of 16/O unless specified otherwise. Any client under the age of 16 will be referred to Private Classes.

2. Private & Semi-Private Classes are open to all ages & abilities.

3. It is the clients responsibility to inform The Park Pilates of any persons under the age of 18 that wishes to participate when booking your sessions. 

Surgery, Injuries & Illness

1. A written doctor’s clearance will be required after any surgery, injury, or history of illness to begin/resume classes at The Park Pilates.

2. It is the client’s responsibility to inform the instructor and studio owner of all surgeries, injuries & illnesses past and present.

3. Clients who suffer from the following symptoms and or illnesses past or present will be refused participation in classes at The Park Pilates until a written clearance from a health care professional has been provided: 

• Heart conditions

•  Stroke

• Unexplained pains in the chest area

• Fainting or dizzy spells during physical activity 

• Suffering from an asthma attack in the past 12 months needing medical attention

• Any issues with glucose levels in the past 3 months for clients diagnosed with type 1 or 2 diabetes.

• Any diagnosed muscle, joint or bone problems that have been told could be made worse by physical activity

• Any other medical conditions not mentioned above that may make it dangerous for you to participate in physical activities.  

Prenatal & Postpartum

1.  ​A written doctor’s clearance is required for any prenatal & postnatal clients to begin/resume classes at the park Pilates. It is important that you seek your doctor’s advice before resuming any exercise to ensure any internal wounds have healed.

2. A New Client Prenatal Private Class fitness Assessment is mandatory for all Prenatal clients wanting to partake in group classes at The Park Pilates.

3. It is the client’s responsibility to inform the Studio owner & it’s instructors of the pregnancy and the trimester of pregnancy the client is in. (For clients in their 1st trimester please discuss with the instructors if you wish to keep the pregnancy confidential)

4. Private Classes would be an excellent choice for any stage of pre or postnatal clients.

5. Excepting clients may continue to participate in our open level group classes For the duration of the pregnancy. Please be aware that group classes are for everyone & lesson plans cannot be amended for 1 individual.

6. Due to safety of Both mum & baby prenatal clients from their 2nd trimester are not suited to the our intermediate-advanced Dynamic reformer & Jumpilates classes.

7. Any Prenatal client in their 2nd & 3rd trimester wanting to continue with Dynamic Pilates classes can book into Private classes. This will allow us to tailor the whole class & its exercises to your personal needs and abilities without limitations under the personal guidance of your qualified instructor.

Class Packs

1. For Individual purchase only

2. Not to be used with any other offer

3. All Package expiry dates start from the date of purchase.

4. 5 Class Packs= 3 month expiry

5. 10 Class Packs= 6 month expiry

6. All unused classes after the expiry date will be considered redeemed

7. No transfers extensions or part payments.

8. No refunds will be granted for incorrect choice, change of mind or late cancellation. Refunds are at the discretion of the business

9. 6-hour cancellation policy applies

Memberships

“Bronze” - 2 Classes per week

1. Weekly direct debit of $35 that is automatically renewed that gives you access to 2 group reformer classes per week

2. 12 week minimum sign up term on all direct debit contracts

3. All Membership cancellations must give 4 weeks notice in writing via email to danni@theparkpilates.com.au

4. Membership classes must be used in 1 week & are non transferrable from one week to another.

5. Unused classes will be forfeited

6. 1x Membership hold of up to 2 weeks may be granted per year from the sign up date

7. Not to be used with any other offer

8. For individual purchase only

9. Cannot be transferred from one client to another

10. No extensions or part payments.

11. No refunds will be granted for incorrect choice, change of mind or late cancellation.

12. Refunds are at the discretion of the business

13. 6 hour online cancellation policy applies on all classes

14. Late cancellations & or no shows on any booked class from clients on memberships will incur a direct debited late cancelation fee of $15

“Silver” - 3 Classes per week

1. Weekly direct debit of $45 that is automatically renewed that gives you access to 3 group reformer classes per week

2. 12 week minimum sign up term on all direct debit contracts

3. All Membership cancellations must give 4 weeks notice in writing via email to danni@theparkpilates.com.au

4. Membership classes must be used in 1 week & are non transferrable from one week to another.

5. Unused classes will be forfeited

6. 1x Membership hold of up to 2 weeks may be granted per year from the sign up date

7. Not to be used with any other offer

8. For individual purchase only

9. Cannot be transferred from one client to another

10. No extensions or part payments.

11. No refunds will be granted for incorrect choice, change of mind or late cancellation.

12. Refunds are at the discretion of the business

13. 6 hour online cancellation policy applies on all classes

14. Late cancellations & or no shows on any booked class from clients on memberships will incur a direct debited late cancelation fee of $15

“Gold” - 4 Classes per week

1. Weekly direct debit of $50 that is automatically renewed that gives you access to 4 group reformer classes per week

2. 12 week minimum sign up term on all direct debit contracts

3. All Membership cancellations must give 4 weeks notice in writing via email to danni@theparkpilates.com.au

4. Membership classes must be used in 1 week & are non transferrable from one week to another.

5. Unused classes will be forfeited

6. 1x Membership hold of up to 2 weeks may be granted per year from the sign up date

7. Not to be used with any other offer

8. For individual purchase only

9. Cannot be transferred from one client to another

10. No extensions or part payments.

11. No refunds will be granted for incorrect choice, change of mind or late cancellation.

12. Refunds are at the discretion of the business

13. 6 hour online cancellation policy applies on all classes

14. Late cancellations & or no shows on any booked class from clients on memberships will incur a direct debited late cancelation fee of $15

First Timer Intro Offer- 7 Day Group Reformer Pass

1. For First Timers to The Park Pilates only

2. Must be used on your first week of classes at The Park Pilates

3. The 7 Day Pass has a 1 month expiry from the date of purchase & must be redeemed within that month.

4. The 7 day Pass will activate from the date of the first booking

5. For Group Classes only

6. Cannot be used for external group classes, Pilate-Gras or Private Bookings

7. Not to be used with any other offer

8. For individual purchase only & cannot be transferred from one client to another

9. No transfers extensions or part payments.

10. No refunds will be granted for incorrect choice, change of mind or late cancellation. Refunds are at the discretion of the business

11. 6 hour cancellation policy applies