Booking Online FAQ’s
How to Purchase the First Timer Intro Offer & Class Packs?
Follow any Book online button on our website.
Sign up/Login
Click “STORE” then “PACKAGES”
Add the Package of choice to your cart
Finalise your cart purchases at checkout
Return to sessions
Start Booking
A confirmation email will be sent when bookings are complete.
2. How to check a Class Pack expiry, usage & future bookings online?
Follow any Book online button on our website.
Login
Click “MY ACCOUNT” then “MY BOOKINGS/MY PACKAGES/MY PURCHASES”
Here you will find and be able to manage all your personal information on your profile & see/manage future bookings, Packages & purchases.
3. Direct Debits-
Coming Soon
4. Is there an app for booking online?
no, but you can easily add a web link shortcut on your mobile device home screen which acts & looks like an app icon for quick/simple access.
*The Park Pilates app will be coming in the near future.
How to For Apple:
Copy The Park Pilates Bookings Page URL
Paste the URL into the safari web browser on your chosen Apple device
Tap the square/arrow button at the bottom of the screen
Click “Add to Home Screen’’
The bookings page icon will now be on your Home Screen for easy access to all bookings and your account.
How to for Android:
Copy The Park Pilates Bookings Page URL
Paste into web browser and open The Bookings Page in desktop view on your chosen Android device
Click the ‘‘Bookmark’’ icon in the top right hand side of the screen to add to your bookmarks
Tap ‘‘Add’’ and rename
Go back to your device home page, Click your menu & tap ‘‘Add’’
Hit ‘‘Shortcuts’’ & select ‘‘Bookmarks’’
Select The Park Pilates Bookings page bookmark you just created.
The bookings page icon will now be on your Home Screen for easy access to all bookings and your account.
Class & Studio FAQ’s
What do I need for class?
Pilates Grip Socks (Available for purchase at the studio)
Clean sweat towel & water
Comfortable active wear
No jewellery, hair pins or sharp objects
Face mask’s are recommended & our studio rules will always comply with NSW current COVID-19 health recommendations.
2. Getting to the studio
Please arrive 5-10 minutes prior to your scheduled class
The Park Pilates is a home studio. Please be mindful of our neighbours upon arrival.
There is ample near by street parking available on Dunveagan St. Alternatively, clients can Park in the driveway if there is free space.
Please come straight inside & wait in the lobby to the left of the front door.
Please fill out the Pre-exercise Screening form & Waiver before your class.
Chat to your instructor about any concerns, injuries or limitations before class.
Enjoy the class :)
3. How many members will be in my class?
Each group class has a maximum of 5 members per class
4. What if i am the only member booked in?
Classes need a minimum of 2 members to go ahead.
If a class is cancelled due to low numbers clients will be notified via email/text message up to 1 hour prior to the scheduled class time.
5. What happens if I’m late to class?
A 5-10 minute warm up is mandatory for safe exercise practice in all classes at The Park Pilates. If the warm up is missed the instructor has the right to refuse participation in that class.
If you are late to a Private Class the session will not be extended and the class will finish at the scheduled time.
6. Can my child under 18 join in on my group class?
We have an over 16 age restriction in all group classes at The Park Pilates unless specified.
If you would like classes with 1 or more of your children that are under the age of 16 we suggest Private Classes or Private Group bookings.
Private sessions have no age restrictions.
7. Can my child watch the class?
Our Mums & Bubs classes are family friendly & open to kiddies of all ages to come along with their parents.
Private & Semi Private classes are always family friendly :)
With limited space in our group classes we do request that little ones stay at home except in the case of an emergency as the machines are not child friendly. This will allow for all parents in the class to give themselves that 50 minutes of “Me Time” .
8. How does the wait list work?
To add your self to a waitlisted class, tap the wait list button & click “book into wait list”.
If space becomes available you will automatically be added to the class & will be notified via email.
Payment for the class can be managed in the “MY ACCOUNT” section of the booking system or alternatively you could request an online payable invoice.
If you cannot make the reservation please cancel the booking on your account. The next in line on the wait list will be then notified to join the class.
No Show penalties may apply.
6 hour Cancellation policy FAQ’s
Due to small class numbers with regular waitlists The Park Pilates has a strict 6 hour online cancellation policy in place. Our online cancellation system ensures waitlisted members are notified instantly by email of the available class space & have ample time to arrange their bookings.
Please note, failure to adhere to the 6 hour online cancellation policy may result in a $15 late cancelation fee.
Online cancellations are not accepted during this time & the class will be considered redeemed.
If you cannot make your class & you cannot cancel online please email danni@theprkpilates.com.au
How to manage or cancel bookings online?
Follow any Book online button on our website up to 6 hour prior to a class.
Login
Click “MY ACCOUNT” then “MY BOOKINGS
Manage your booking.
After the 6 hour cancellation policy is active the class will be considered redeemed & the full class payment will be debited from your online account with no transfers or refunds available.
Prenatal & Postpartum FAQ’s
Is Pilates safe during pregnancy?
Absolutely, Pilates is an excellent choice of exercise during and after pregnancy. As your body is/or has changed to prepare for your new baby Pilates low impact, stability and resistance exercises are perfect to help keep the body strong & ready for recovery.
Not all class styles are suitable for pre & postnatal clients as pregnancy modifications do need to be implemented into your training & balance exercises performed at height on the machines are not suggested.
We do have suitable options for all pre & postnatal clients.
2. Do I need a doctors clearance?
A written doctor’s clearance will be required for any prenatal & postnatal clients to begin/resume classes at The Park Pilates.
3. What classes are suitable for Pre & Postnatal clients?
Regular Private Sessions are the best choice for Pre & Postnatal clients as the class can be tailored specifically to your individual goals as exercise adjustments do need to be made.
Our open level Group Reformer Classes are suitable for all Pre & Postnatal clients after a Prenatal Private Fitness assessment has been performed & group class participation has been approved by one of our qualified instructors. Please open level group classes will not be catered to 1 individual.
Dynamic Group Reformer Classes are not recommended for prenatal clients in their 2nd & 3rd trimesters. If you would like to continue with athletic style Pilates, please book private session so the class can be tailored safely to your prenatal modification requirements.
4. Do I need to book a Private Prenatal Fitness Assessment?
It is required that all new prenatal clients enrol in a Private Fitness Assessment with our qualified instructor to ensure the right class plan is put into action and all personal modifications can be discussed to keep both baby and mum happy, healthy & thriving. After the assessment has been made, the instructor will discuss a plan of action and if they think you would benefit from group or private classes. Please note that every clients journey is different and what might be right for 1 client may not be suitable for others.
5. I am in early stages of pregnancy, do I need to inform my instructor?
It is best to notify the instructor of your pregnancy as soon as you are aware you are pregnant. Minor modifications will need to be made to some exercises.
Please let us know if you would like to keep the pregnancy confidential.
6. When is it safe to resume Pilates after giving birth?
Natural birth: 6-8 weeks postpartum is the general rule to resume any exercise with a doctor’s clearance.
C-section: you will need a full doctor’s clearance before taking any class including Private sessions. Generally the rule to resume any exercise after a C-section is 8-10 weeks postpartum or once clearance is obtained.
Injury, Surgery & Illness FAQ’s
Do I need a Written Doctors clearance?
A written doctor’s clearance is necessary after any illness, surgery or injury to begin or resume classes at The Park Pilates.
It is the client’s responsibility to inform the instructor and studio owner of all surgeries, injuries & illnesses past and present. Clients who suffer from the following symptoms and or illnesses past or present will be refused participation in classes at The Park Pilates until given a written clearance from a health care professional:
Heart conditions or Stroke
Unexplained pains in the chest area
Fainting or dizzy spells during physical activity
Suffering from an asthma attack in the past 12 months needing medical attention
Any issues with glucose levels in the past 3 months for clients diagnosed with type 1 or 2 diabetes.
Any diagnosed muscle, joint or bone problems that have been told could be made worse by physical activity
Any other medical conditions not mentioned above that may make it dangerous for you to participate in physical activities.
2. Do I need A Private Fitness Assessment?
Clients with a history of injury, surgery or illness are required to undertake a Private Fitness Assessment with one of our qualified instructors at The Park Pilates before participating in any group classes. This will give both the client and the instructor the opportunity to work together & asses class suitability & make any necessary modifications needed to help the client feel comfortable and safe & if deemed fit to join group classes.
3. I have a minor injury, should I let the instructor know?It is your responsibility to let your instructor know of any changes that may effect your ability to exercise prior to your class commencing.
